Vastrasuka is a Hyderabad based designer clothing brand since 2018, providing bespoke clothings for women shipping across the world!
At vastrasuka, we work directly with different textile manufacturers and weavers across India who have a dedication for their craft and art in their products.
TERMS & CONDITIONS
SHIPPING & DELIVERY
Orders placed in India are catered by safe and reliable courier companies such as DTDC and Professional Couriers. For international orders, the shipment is via DHL. The production time would be mentioned in the product description, products that are made on an order basis require 20 working days ( Varies From Product to Product) to dispatch. After dispatch, for within India, the shipping takes 2 - 3 working days, for international orders, the shipping time depends on the country, between 5 - 12 days. Once dispatched, the tracking number would be shared with the registered email address to track the shipment.We are not liable for any delays in delivery by the courier company but will definitely help you track down your package through our partnering courier company and we take the responsibility to make the order delivered.
EXCHANGE & RETURNS
As a company policy, we do not provide refund/exchange on customized products ( which are customized as per your size and height )
Once the products are sold they can be exchanged for replacement only( Replacement is available on only a few products such as dupattas, sarees)
If you would like to have an exchange for the product you have ordered or if the product is damaged, please share the opening video and please inform us within 2 to 3 days of the receipt of the product by writing to us at support@Vastrasuka.com with the order number, full name, address and the opening video of the damaged product and our customer care team will contact you within 1-2 business days and will guide you through the process of exchanging the product. We request you to please assist them if they ask you for further information or photographs to access your return request.
Products that have been customised as per clients requirements such a custom sizing or custom design will not be eligible for an exchange. Products that have been used or damaged will not be eligible for an exchange. Jewellery is not eligible for exchange.
The cost of shipping the product back to us is to be borne by you. We will take care of the shipping when the corrected product is delivered to you.
Vastrasuka reserves the right to refuse a return of product purchased from us if the product is not received in its original condition, or is received damaged or has been found to be used. All products to be returned must be notified to support@Vastrasuka.com within 3 days of receipt of your order and dispatched within 6 working days of the receipt of the order. We would require you to deliver all the original documents with the product.
Please note: All products under SALE or purchased using a coupon/discount code are not valid for any exchange or return.
CONTACT: +91 99666 45648